This will be communicated to you by the Authorized Repair Center via email. If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense.If the product is not repairable and is covered under warranty, you will be contacted via email in regards to receiving a comparable warranty replacement at no cost to you.If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you.The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: Please note any shipping costs to the repair center will be your responsibility. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.įor warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center. Your luggage has a warranty which covers manufacturing defects in workmanship and materials. To create a Repair Request, please CLICK HEREįor More Information, please visit FAQs LUGGAGE REPAIR POLICY If not, then please contact us via the Contact Us form link below. The Service & Repairs page has been updated with additional information that might answer your question. Due to our COVID-19 procedures, we are taking email via our contact us form. The health and safety of our employees, customers, and community is our top priority.
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